Last updated: June 2026
Mission Builders General Contracting (“Mission Builders,” “we,” “us,” or “our”) provides licensed general contracting and construction-management services rather than retail products. This policy explains how deposits, fees, cancellations, and refunds are handled. The specific terms of any project are governed by the written contract signed by you and Mission Builders; where this policy and a signed contract differ, the signed contract controls.
Construction and facility-repair work is performed under a written, fixed-price (lump-sum) or otherwise agreed contract. Deposits, progress payments, retention, and final payment are defined in that contract. Once work has begun or materials have been ordered, amounts paid are applied to labor performed, materials procured, and project costs incurred, and are generally non-refundable except as provided in that contract or required by law. On Nevada public works, retention is released in accordance with NRS 338.515.
Paid pre-construction consultations (for example, our one-hour consult) are billed in advance. If you need to reschedule, contact us at least 24 hours before the appointment and we will move it at no charge. Consultation fees are non-refundable once the consultation has taken place.
If you cancel a signed contract before work or material procurement has begun, we will refund amounts paid, less any costs we have already incurred on your behalf — such as permits, engineering, drawings, special-order or non-returnable materials, and third-party fees — and a reasonable charge for time already spent on your project.
Where applicable, Nevada law may give you the right to cancel certain residential or home-solicitation contracts within a defined period. Any such right, and the procedure to exercise it, will be stated in your written contract as required by Nevada Revised Statutes.
Changes to scope, materials, or schedule are handled through written change orders signed by both parties. An approved change order adjusts the contract price and is payable as set out in that change order.
To request a refund or raise a billing concern, contact us in writing at austin.kelly@mbigc.net or 725-275-6578. We will acknowledge your request within two (2) business days and work with you toward a resolution consistent with your contract and applicable law.